Please read these terms of use (the “Terms”) carefully before using the website.

1. Who we are and how to contact us

1.1 The Website is operated by the John Lewis Partnership Pensions Trust (“we”, “us” or “our”). We are a private unlimited company registered in England and Wales under company number 0372106 and our registered office is at 1 Drummond Gate, Pimlico, London, United Kingdom SW1V 2QQ.

1.2 The Website is intended to provide information to members of the Trust (the “Members”).

1.3 To contact us, please email trustee.services@johnlewis.co.uk.

2. The Terms

2.1 These Terms sets out the terms for use of the Trust’s website www.jlppensions.co.uk (the “Website”).

2.2 By using the Website, you confirm that you accept the Terms and agree to be bound by them. If you do not agree to thee Terms, you must not use the Website.

2.3 We recommend that you print a copy of the Terms for future reference.

2.4 You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and other applicable terms of service, and that they comply with them.

3. Other terms that may apply

3.1 These Terms refer to the following additional policies, which also apply to your use of the Website:

• Our Privacy Policy, which explains how we collect, use and store your personal data.
• Our Cookie Policy, which sets out information about the cookies on the Website.

4. Amendments to the terms 

4.1 We amend the Terms from time to time. It is your responsibility to ensure that you understand the Terms that apply at that time. The Terms were most recently updated on 12 January 2026.

5. Website updates

5.1 We may update and make changes to the Website from time to time. This may involve updating access to other websites or the information available on the Website. We will try to give you reasonable notice of any significant material changes.

6. Transfer of rights and obligations

6.1 We may transfer our rights and obligations under the Terms. We will always tell you in writing if this happens.

7. For member use only

7.1 The Website is directed at people residing in the United Kingdom and Members of the Trust. We do not represent that content available on or through the Website is appropriate for use or available in other locations or jurisdictions or in relation to other pension schemes or arrangements.

8. Use of website material

8.1 We are the owner or the licensee of all intellectual property rights in the Website, and of the material published on it. All such material is protected by copyright laws. All rights are reserved in relation to Website content.

8.2 You may print copies and download extracts of any page(s) from the Website for your personal use and you may draw the attention of other Members to content posted on the Website.

8.3 You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

8.4 Our status (and that of any identified contributors) as the authors of Website content must always be acknowledged.

8.5 You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

8.6 If you print, copy, download, share or repost any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print a copy of the Terms).

9. Do not rely on information on the website

9.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

9.2 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

10. No data mining or web scraping

10.1 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Website or any services provided via, or in relation to, the Website for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any Website content or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

10.2 The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

10.3 You shall not use, and we do not consent to the use of, the Website, or any data published by, or contained in, or accessible via, the Website or any services provided via, or in relation to, the Website for the purposes of developing, training, fine-tuning or validating any AI system or model.

10.4 This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

11. Linking to the website

11.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

11.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.3 You must not establish a link to our site in any website that is not owned by you.

11.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

11.5 We reserve the right to withdraw linking permission without notice.

12. External websites

12.1 Where the Website contains links to other sites and resources provided by third parties, such links are provided for your information only. We do not endorse or take responsibility for the content on third party websites or their availability. We are not liable for any loss or damage that you may suffer by using those websites and you are accessing linked websites at your own risk.

12.2 We have no control over the contents of external sites or resources.

13. Viruses

13.1 We do not guarantee that the Website will be secure or free from bugs or viruses.

13.2 You are responsible for configuring the technology, computer programs and platforms you use to access the Website. You should use your own virus protection software.

13.3 You must not knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interact with the Website or any part of it.

13.4 You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website or any other equipment or network connected with the Website.

13.5 You must not interfere with, damage or disrupt any software used in the provision of the Website or any equipment or network or software owned or used by any third party on which the Website relies in any way.

13.6 You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

14. Our responsibility for loss or damage suffered by you

14.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

14.2 We provide the Website for general informational purposes and as a portal to other websites. The Website is intended for domestic and private use only. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. No Member-specific or benefit data is available on the Website.

15. How we may use your personal information

15.1 The Terms should be read in conjunction with our Privacy Policy. We will only use your personal information as set out in the Privacy Policy.

16. Applicable law

16.1 Please note that these Terms are governed by and should be construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland you may also bring proceedings in Scotland.